Yes. According to our rental terms, the driver must be at least 18 years old and must have a valid driver’s license during the rental. However, our minimum rental age is 20 years, and for drivers younger than this, a “Young Driver Fee” is added to the rental price, 30€ per driver.

Generally possible, but service availability varies. Returning the car elsewhere must be arranged directly with the rental office.

Returning the car to another office is subject to an additional fee, and the service must be agreed upon definitely before leaving the car at the other office.

The renter must have a valid driver’s license, the class of which entitles them to drive the rented vehicle. The renter must also be at least 18 years old and fit to drive.

The renter usually also needs to have a credit card to guarantee the rental. If there is no credit card, we will check the renter’s credit information. Any payment default records may affect the rental.

In most cases, the security deposit can also be paid in cash. However, always arrange this with the rental company in advance.

The renter is asked for a credit card to guarantee the rental. If there is no credit card, we will check the renter’s credit information. Any payment defaults may affect the rental.

In most cases, the security deposit can also be paid in cash. However, always agree on this with the rental company in advance, as there may be practical differences depending on the rental company.

Pets are welcome on board under certain conditions and in their own pet carrier.

Bringing a pet must be agreed with the branch before rental, as pets are not allowed in all cars and the availability of traveling with a pet must therefore be checked with the station.

Bringing a pet will incur additional costs to the rental price, as cars are cleaned more thoroughly after pets.

Opening hours are specific to each location, and you can check the opening hours of a location in the location listing.

Please note that some of our locations are car pick-up points, where there is no physical MABI Mobility office, but our staff can be reached in those areas by appointment.

Yes, you can. Most of our locations have a key return box where the key can be returned outside of opening hours.

However, the time of return must be agreed with the location in advance so that we can instruct the renter regarding leaving the keys.

Our cars can only be taken to the Nordic countries for an additional fee. The car must obtain an export permit from the branch (additional cost), which is country-specific and must be agreed upon in advance with the rental company.

If the car is taken abroad without an export permit, the rental terms do not apply to damages occurring outside Finland, and the costs resulting from the damage will be fully borne by the renter. We charge a €150 fee in situations where an export permit has not been paid in advance, but the car has been taken abroad.

This is specific to each branch. For some reservations, we make a pre-authorization, but in any case, we need credit card information to secure potential deductible amounts and any additional charges that may arise during the rental period (fines, customs fees, etc.).

You can inquire about this in more detail from the branch where you made the reservation.

It is possible to purchase additional protection for our rentals, which can limit your deductible. Depending on the additional protection package, you can limit your deductible to 500€.

You can find our terms and conditions here.

The rental can be canceled free of charge at the latest 48 hours before the start of the rental.

If you do not find an answer on our website, we recommend contacting our customer service.

You can find customer service contact details here. 

We cannot guarantee that the exact make and model used as an example car will be available for rental. In our rentals, we use car classes that include cars of similar size.

If you absolutely want a specific make and model, please contact the rental office to inquire about availability.

The car class or reservation schedule can be changed provided that we have the desired car class available or cars available for the desired new time. We always strive, as far as possible, to arrange all changes, but we cannot guarantee that it will succeed.

We ask you to contact the branch where the car was rented if there is a need to make changes to the reservation.

We do not charge a separate fee for reservation changes, but if the price changes according to the duration of the reservation or the car class, the total amount of the reservation may also change.

There is a slight delay in receiving a booking confirmation for reservations made through the website, as we send the confirmation only after the location confirms the booking.

The booking confirmation will be sent by email, and if necessary, our location will also contact the renter by phone.

Please also check your spam folder if the booking confirmation is not visible within 24 hours of the booking.

Rental prices vary depending on time, car class and availability of the location, so there is no single current price list for the service. 

Our campaign prices are the same throughout the locations (e.g. Car for a month campaign), otherwise rental prices vary. The most up-to-date prices can be found by searching by location, car category and time period. 
We do not guarantee the same price at a later date.

When you enter the discount code you received into the booking engine or on our booking page, you will automatically see the discounted price for your reservation.

Some of our discount codes are single-use, while other codes can be used multiple times.

In principle, it is possible; the matter can be arranged directly with the office.

We send a text message to the rental customer or call the renter. We provide the car’s registration number, location, and information on where and how to get the car key.

The key can be obtained from our office as well as from key boxes that operate with a code.
You will receive precise instructions for picking up the car from us before the reservation, and in case of any problems, our customer service will be happy to assist.

This depends on the location and the branch. If the car is picked up from our branch during opening hours, our staff will be happy to assist with getting the car into use.

If the car is picked up from our pick-up point, our staff may not be present unless otherwise arranged. Please contact us before the start of the reservation if you need special instructions for using the car.

Within opening hours, we recommend contacting the office or our customer service. In an acute situation, please contact the 24h Assistance roadside service.

All cars have a parking disc. Some discs are attached to the windshield, while some discs are traditional parking discs found in the glove compartment, the driver’s door, or the center console.

The renter is responsible for parking fees during the rental period. If the car incurs parking fees during the rental period that the renter does not pay, they will be charged to the renter afterwards. In addition, we charge a €25 handling fee.

Contact the branch immediately if you know you are going to be late. A short delay of less than 60 minutes does not necessarily incur additional costs. A delay of more than 60 minutes may possibly result in an extra day’s charge. However, please contact the branch, as we are happy to accommodate whenever possible.

If, after your rental, any of your personal belongings are found in the car, we will take them to the branch.

Please contact the branch to inquire about lost items.

Of course, if we notice immediately after the rental ends that something important has been forgotten, we will try to get in touch.

We are sorry if everything did not go as expected. Please tell us in as much detail as possible what went wrong so that we can improve our service if necessary. We process all complaints only in writing, so please send us your feedback by email to asiakaspalvelu@mabimobility.fi.

In the winter season, a snow brush can be found in our cars’ trunks, the rear seat footwell, doors, or another visible place.

The snow brush is the property of the rental company, and if the snow brush is missing from the car at the end of the rental, the renter will be charged. A missing snow brush will be charged 30€.

If the rental is agreed with terms of 100 km/day, any exceeding kilometers will be charged retroactively after the rental according to the price list of the rental agreement.

You can inquire about the price from the branch.